FAQ

ibodycare Product FAQ's

Are ibodycare brand products safe for all ages?

Yes, we only use natural and safe ingredients. We never use Parabens, GMOs, Sulfates, Hormone disruptors, biomutagens, or harmful additives. If we use preservatives, they are the safest and least allergenic available.

Are ibodycare brand products cruelty-free?

Yes, they are made with natural, cruelty-free, and non-GMO ingredients.

Where are ibodycare brand personal care products made?

All personal care products, such as lotions, balms, and masks, are made in the USA.

Do ibodycare brand products contain any soy-derived ingredients?

No, ibodycare products do not contain soy. We prioritize using natural ingredients that are safe for those with soy sensitivities or allergies.

Are ibodycare products free from hormone disruptors?

Yes, we avoid additives that could disrupt hormone balance. Our packaging is also BPA free.

Customer Service FAQs

How can customers contact the retailer for assistance or to place an order?

If you need help or wish to place an order, here's how:

  1. Email Us: Reach out to our customer service team at the Contact Us page. Include your Order Confirmation Number for inquiries about existing purchases.
  2. Call Us: For immediate assistance, check our website for the most current contact numbers.
  3. Use Our Live Chat: Utilize the live chat feature on our website for quick questions or guidance.
  4. Social Media: Connect with us on Facebook, Twitter, and Instagram. Send us a direct message for assistance.

How does the retailer ensure customer protection and satisfaction?

Customer protection and satisfaction are top priorities. Here are several ways we safeguard your interests:

Established Track Record

Verify the retailer’s establishment date through ICANN WHOIS. A long-standing presence indicates stability and experience.

Vetted Products

We thoroughly vet the brands we sell to ensure quality.

Price Match Guarantee

We offer competitive pricing and may provide a price-matching guarantee.

Proven Reputation

Check customer reviews and BBB ratings for reliability indicators.

Financing Options

We offer easy-to-access financing options for significant purchases through Shop Pay. The link gir this option can be found just under the add to cart button on the product page. Paypal is also offered at checkout and often has financing options available at checkout. Thus option is based on your account with PayPal. 

Outstanding Customer Service

Our dedicated customer service team assists you before, during, and after your purchase.

Packaging, Shipping and Delivery FAQ's

Does ibodycare use styrofoam in their packaging materials?

No, we use sustainable and eco-friendly materials. Our bottles are made from recyclable plastic.

What does ibodycare offer in its Fast Ship program?

The Fast Ship program allows customers to purchase products available to ship within 24-48 hours, typically arriving within 2-8 days. Combine Fast Ship items with express shipping for faster delivery.

Tracking shows delivered, but I don't have my package. What now?

1. Check Tracking Status: Look at the tracking information to see if the driver left your package at a different location.
2. Search Your Place: The driver might have left it in a safe place like your porch, side door, or garage.
3. Still unable to locate the package: Contact the shipping company directly.
4. The package may have been stolen: Report the theft to the police and send us a copy of the police report so we can start the claim process with the shipping company. Use the Contact Us page to start your support for this issue.

Where can I find more information about shipping and delivery?

Find detailed information on the Shipping and Delivery page.

Return Policy FAQ's

What is ibodycare's return policy?

If you are not completely satisfied with your purchase, visit our Returns Page for a smooth return process.

Updates & Information FAQ's

How can I stay updated with the latest news and updates from ibodycare?

Sign up for our newsletter on our website to stay informed about news, promotions, and product releases.

How can I become an influencer for ibodycare?

Submit your application. We welcome passionate people interested in sharing their love for our products.

How can I be part of the affiliate program?

Submit your application. We look forward to partnering with people eager to share their love for our products.

Where else can I get in touch with ibodycare?

Connect with us on Facebook, YouTube, Instagram, Pinterest, and LinkedIn. Follow us to stay updated on the latest news and promotions.

Warranty FAQ's

What are the warranties offered by ibodycare?

Each product comes with its own specific warranty. For detailed information, visit our Warranty Page.

Upholstered Product FAQs

How does ibodycare handle color and aesthetic variations?

We take steps to provide accurate representations of our products:

High-Quality Images and Descriptions

  • Real-Life Photos: We add pictures of our items in real-life settings, beyond standard product shots.
  • Detailed Descriptions: Each product listing includes a detailed description, including color details and other key features.

Potential for Minor Variations

Despite our best efforts, minor color differences may occur due to monitor settings and lighting conditions.

Agreement to Variations

By making a purchase, you acknowledge and accept these minor aesthetic variations.

In-Person Verification

  • Visit Local Retailers: Check out similar items at local stores to see the product in person before making a purchase.
  • Final Sale Items: Note that some items may be final sale per manufacturer policies, so seeing these units in person can be crucial.

Safety FAQs

What are the safety and usage guidelines for the products?

Follow these guidelines to ensure safe and effective use of our products:

Usage Instructions

  • Follow the Product Manual: Always use the products as outlined in the product manual.
  • No Alterations: Do not alter, modify, or attempt to repair the products yourself. (Other than tightening bolts or screws properly.) Doing so will void the warranty and may result in unsafe conditions.

Warranty Considerations

  • Warranty Voiding Actions: Alterations, modifications, or unauthorized repairs will void the warranty. Ensure to handle the products as per the provided guidelines.  Ask us or the manufacturer if you have any questions.
  • Manufacturer Support: If the product does not meet the listed specifications, do not use it. Contact our support team for troubleshooting, or reach out to the manufacturer directly.

Safety Precautions

  • Inspect Before Use: Do not use any item that appears damaged or is not functioning as intended.
  • Immediate Assistance: If a product fails to operate correctly, stop using it immediately and contact our support team.

    How can I ensure my product is ADA compliant?

    Ensure your product meets ADA compliance by following these steps:

    1. Check the Product Listing: Review the product description for mentions of ADA compliance.
    2. Base Model Specifications: Note that ADA compliance is based on the base model of a product.
    3. Third-Party Verification: Look for certifications or endorsements from third-party organizations.
    4. Contact the Manufacturer: Directly reach out to the product manufacturer for confirmation.
    5. Consult ADA Guidelines: Familiarize yourself with specific ADA requirements relevant to your product.

    Payment FAQs

    What financing options are available for purchasing massage tables and equipment?

    Several flexible financing options are available:

    Lease to Own Program

    • Affordable Weekly Payments: Start with payments as low as $50 per week..
    • No Credit Needed: Get pre-approved without worrying about your credit score.
    • High Financing Limits: Access financing options up to $50,000.

    Traditional Financing

    • Bank Loans: Many banks offer personal or business loans that can cover the cost of massage tables and related equipment.
    • Credit Cards: Utilize credit cards for an immediate purchase, especially those offering promotional 0% interest rates.

    Third-Party Financing Services

    • Shop Pay: Available for purchases up to $5000.
    • PayPal: Use PayPal's payment plan options for payments in 3, 6, or 12 months.

    Satisfaction Guarantee

    Return policies within 30 days of purchase ensure you can buy with confidence.

    Are credit card or installment fees refundable if an order is canceled?

    If you decide to cancel an order that we've already processed and/or shipped, some fees are non-refundable:

    • Credit or Debit Cards: A fee of 2.9% will be deducted from your refund.
    • Installment Plans via Shop Pay: A fee of 5.9% will be deducted from your refund.
    • Restocking: There may be s as restocking fee if your order was custom made, up to 20%. Standard restocking is $6 fir returns but iis waived if you choose store credit or purchase another item.

    Cancellation and Exchange FAQs

    What should customers do if they want to cancel or exchange an order?

    If you need to cancel or exchange your order, follow these steps:

    1. Contact Customer Service: Reach out to our customer service team within 20 days of receiving your product.
    2. Return Requirements: Ensure the product is in new condition and includes all original packaging and paperwork.
    3. Shipping Costs: Note that shipping charges and credit card processing fees are not refundable. If your order was eligible for free shipping, the actual shipping cost will be deducted from your refund or exchange credit.

    By following these steps, you'll ensure your cancellation or exchange is handled efficiently.