Shipping and Delivery
We Know, You Want It Fast!
We would want it fast too, if we ordered something online. We hve run successful online stores for over 10 years, so we ship it fast to your shipping address. We make sure deliveries are smooth by using address verification on every shipment.
Shipping CarriersWhen buying from us, your item will be packaged with care, and shipped quickly so you can have it within 1-4 business days.
United States Domestic Orders
International Orders
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How do customers confirm their order and track its status?
How to Confirm Your Order and Track Its Status
Confirming Your Order
- Order Confirmation Email: Once you place an order, we will send you an order confirmation email almost immediately. If you don't see it in your inbox, please check your spam or junk folder.
- Verify Order Details: It's essential to review the details in your order confirmation email carefully. Check for accuracy in item type, size, color, and dimensions.
- Report Discrepancies: If you notice any errors or need to make changes, contact us immediately.
Common Issues with Order Confirmation
- Email Issues: If you haven't received your order confirmation, double-check the email address you provided. Alternatively, it might have been filtered into your spam or junk folder.
- Purchase Conditions: When buying online, it's understood that there may be minor cosmetic variations from the photos. These slight differences generally enhance the product’s functionality. If precise aesthetics are crucial for you, consider checking out the product in a physical store.
Tracking Your Order
- Shipping Notification: As soon as your order ships, you'll receive an email containing your tracking number.
- Out of Stock Items: In the rare case that an item you've ordered is out of stock, we'll reach out promptly to discuss alternative options or colors.
By following these steps, you can easily confirm your order and keep track of its status until it arrives at your doorstep.
What are the shipping time frames for different types of massage tables and chairs?
Shipping Time Frames for Massage Tables and Chairs
When ordering massage tables and chairs, it's essential to know the expected shipping time frames for different types. Here's a breakdown to help you plan accordingly:
Standard Massage Tables
For standard massage tables, shipping is typically handled by FedEx or UPS Ground. This means most packages arrive within 3-7 business days after shipment, depending on your location. Check your order confirmation for precise details.
Portable Massage Tables and Chairs
Portable items often ship faster due to their size and convenience. Most portable massage tables and chairs are expected to arrive within 2-5 business days across most regions.
Specialty and Custom-Ordered Tables
If you are ordering a specialty massage table or a custom-designed chair, the shipping time frame can be longer. These items may take anywhere from 7-14 business days, as they often require additional assembly or specific customizations before shipping.
Factors Affecting Shipping Times
- Location: Delivery times vary by region. Urban areas generally receive packages quicker than rural areas.
- Holidays and Weekends: Manufacturers do not operate on weekends or holidays, which can extend shipping times.
- Inventory Status: If an item is out of stock, you'll be notified promptly, and alternative options or colors may be suggested, potentially affecting shipment timelines.
Important Notes:
- Non-Accepted Addresses: Ensure you provide a valid residential or business address. P.O. Boxes may not and storage units are not accepted.
- Order Confirmation: Review your order confirmation immediately upon receipt to verify all details. If adjustments are needed, contact customer service promptly.
- Tracking Information: You will receive a tracking number once your order ships. Use it to monitor the shipment and estimated delivery date.
Being aware of these shipping time frames helps ensure you receive your massage tables and chairs when needed, allowing your business or personal wellness routine to proceed seamlessly.
What is the shipping policy for heavy freight items?
Shipping Policy for Heavy Freight Items
When it comes to shipping heavy freight items, our goal is to ensure your order is delivered efficiently and cost-effectively. Here’s everything you need to know about our shipping policy:
Direct Manufacturer Shipping
To expedite the shipping process and reduce costs, we ship directly from the manufacturer. This eliminates the need for additional handling through our office, saving you both time and money.
Free Shipping Exclusions
While we offer free shipping on orders over $50, this does not apply to certain locations including:
- Alaska
- Hawaii
- Coastal areas
- Remote locations
Please review the specifics below to understand if your location falls under these exclusions.
Curbside Delivery
For freight items like heavy electric lift tables, we provide curbside delivery to most locations within the 48 contiguous states. This means your item will be delivered to the nearest curb outside your address, not inside your home or office.
Remote and Unique Locations
If you reside in a remote or uniquely situated location, or are significantly distant from the shipping point of origin, please notify us. We will arrange a custom shipping quote tailored to your specific circumstances, ensuring you get the best possible service and price.
By understanding these guidelines, you can confidently place your order, knowing what to expect in terms of delivery and potential additional costs.
What should customers do if they receive a damaged product?
What Should Customers Do If They Receive a Damaged Product?
Receiving a damaged product can be frustrating. Here's a step-by-step guide on what to do:
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Inspect Upon Delivery:
- Before signing for your package, carefully inspect it for any visible damage.
- Make a clear note of any damage on the delivery receipt.
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Document the Damage:
- Take detailed photos of the damaged item and the packaging.
- Ensure these images clearly show the extent of the damage.
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Contact Customer Support Promptly:
- Email the photos and a description of the damage to our customer support team at Contact Us.
- It's crucial to do this within five calendar days of receiving your package.
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Retain All Packaging Materials:
- Keep all original packaging. This is essential if the item needs to be returned.
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Request an RMA Number:
- If a return is necessary, you'll need a Return Merchandise Authorization (RMA) number.
- Contact customer support to get this number before sending anything back.
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Understand the Importance of Timeliness:
- Reporting any damage or shortages within five days is not just a policy. Insurance regulations require it for claims to be processed.
- Failing to notify us within this timeframe may result in an inability to refund or replace your product.
By following these steps, you help ensure a smooth and efficient process for replacing or refunding your damaged item, keeping any inconvenience to a minimum.
How does ibodycare handle damaged goods or parts during shipping?
How Does the Retailer Handle Damaged Goods or Parts During Shipping?
If you receive an order that appears damaged from shipping or has a manufacturer's defect, here's how the retailer addresses the issue:
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Inspect Upon Delivery: When your package arrives, make sure to inspect it carefully. Note any visible damage when signing for the delivery.
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Document the Damage: Take clear photos of the damaged item as soon as possible. These images will be necessary for processing your claim.
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Immediate Contact: Email the retailer with the photos and a description of the damage at their customer service Contact Us page. It is crucial to do this within five calendar days of receiving the item to ensure the issue is addressed.
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Keep Original Packaging: Retain all the original packaging materials. These may be required for any returns or exchanges.
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Insurance Claims and Refunds: Failure to report damage within five days can nullify the possibility of filing an insurance claim, which is essential for getting a refund or replacement.
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Return Authorization: Before shipping any item back to the retailer, you need to obtain a Return Merchandise Authorization (RMA) number. This number ensures your return is processed correctly and efficiently.
By following these steps, you help ensure a smooth process for resolving any issues with damaged goods or parts received during shipping.
What Should Customers Do If They Receive a Damaged Product?
Receiving a damaged product can be frustrating. Here's a step-by-step guide on what to do:
-
Inspect Upon Delivery:
- Before signing for your package, carefully inspect it for any visible damage.
- Make a clear note of any damage on the delivery receipt.
-
Document the Damage:
- Take detailed photos of the damaged item and the packaging.
- Ensure these images clearly show the extent of the damage.
-
Contact Customer Support Promptly:
- Email the photos and a description of the damage to our customer support team at Contact Us.
- It's crucial to do this within five calendar days of receiving your package.
-
Retain All Packaging Materials:
- Keep all original packaging. This is essential if the item needs to be returned.
-
Request an RMA Number:
- If a return is necessary, you'll need a Return Merchandise Authorization (RMA) number.
- Contact customer support to get this number before sending anything back.
-
Understand the Importance of Timeliness:
- Reporting any damage or shortages within five days is not just a policy. Insurance regulations require it for claims to be processed.
- Failing to notify us within this timeframe may result in an inability to refund or replace your product.
By following these steps, you help ensure a smooth and efficient process for replacing or refunding your damaged item, keeping any inconvenience to a minimum.
Are custom-made items refundable or returnable?
Are Custom-Made Items Refundable or Returnable?
Custom-made items, including both stationary and electric lift tables, are tailored specifically to your preferences. This detailed customization means that production generally takes between 2-4 weeks, depending on the manufacturer.
Payment and Order Finality
Please note that payment is required upfront for all custom orders. Once production has commenced, orders become non-cancelable and non-refundable. This policy is in place because resources and materials are allocated immediately to create your unique table.
Custom Colors and Options
Custom colors and other specific options, including those available for portable tables from various manufacturers, also fall under this policy. Essentially, any item customized in any way is considered custom-made.
Shipping and Delivery
All custom-made stationary and electric lift tables are shipped via freight. Standard delivery includes curbside service with a complimentary liftgate. If you need inside delivery, please specify this in the notes section when ordering or follow up via email for a quote on White Glove delivery service.
In summary, due to the personalized nature of custom-made items, these purchases are both non-refundable and non-returnable once production begins.
What should customers consider about shipping costs when deciding to cancel an order?
Understanding Shipping Costs When Canceling an Order
When considering canceling an order, especially one involving heavy freight items like electric lift tables, there are several key shipping cost factors to keep in mind:
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Delivery Type and Changes:
- Curbside Delivery: Typically includes a complimentary liftgate service to safely lower the item to the ground.
- Alternate Delivery Methods: Optional services such as White Glove Delivery come with their specific terms. Ensure to keep the confirmation email of any chosen delivery method for your records.
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Notification Before Shipping:
- Method Change: If you need to change your delivery method after placing the order, inform the seller before shipping. Not all third-party shipping companies offer additional services like front door or white glove delivery.
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Penalties for Cancellations:
- Additional Charges: If you decide to either not accept delivery or are unable to do so, you may incur shipping and restocking fees. These fees can add up, significantly increasing the overall cost of canceling your order.
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Written Guarantees:
- Documentation: Any guarantees provided by the seller should be documented in writing. Verbal agreements may not be honored, emphasizing the need for detailed written confirmations to protect your interests.
Key Actions to Take:
- Double-check Delivery Preferences: Confirm your preferred delivery method at checkout and contact the seller immediately if changes are needed.
- Keep All Confirmations: Save all email correspondence regarding delivery methods and order changes.
- Understand Potential Fees: Be fully aware of the potential fees associated with cancellation or changes in delivery after the order has been placed.
By considering these points, you can make a more informed decision about canceling an order and avoid unexpected shipping costs.
Can customers get inside delivery or installation for heavy items?
Can Customers Get Inside Delivery or Installation for Heavy Items?
Absolutely! We offer an optional service for customers needing assistance with their heavy items. This service, known as "White Glove Delivery", includes bringing the item into your home or office, unpacking, setting it up, and cleaning up any packaging materials before our team leaves.
Details of the Service:
- In-Home or Office Delivery: Our team will deliver the item right to the room of your choice.
- Setup: Professional installation ensures your item is ready for use.
- Clean-Up: We take care of all the packaging materials, leaving your space tidy.
This premium service is available at an additional cost, typically ranging from $300 to $600. To arrange for White Glove Delivery, simply send us an email after making your purchase, and we will provide you with a customized quote. Feel free to reply to your order email, as that has all of the original order details. You can also reach out using the Contact Us page, but this may take longer as we gather the details of your order.
Process:
- Purchase Your Item: Complete your order as usual.
- Contact Us for a Quote: Email us by replying to your order confirmation email, indicating your interest in White Glove Delivery.
- Schedule Delivery: Once you approve the quote, we’ll coordinate a convenient time for delivery and installation.
Enjoy the convenience of having your heavy items professionally delivered and installed, giving you peace of mind and a clutter-free setup.
What should customers do if they need their massage equipment sooner?
Need Your Massage Equipment Sooner? Here's What to Do
If you're in a rush to receive your massage equipment, there are a few options available to expedite your order.
Express Shipping Options
- 2nd Day Air: Choose in cart for faster delivery of portable massage tables and chairs.
- Overnight Delivery: Available in the cart, ensuring you get your equipment as quickly as possible.
These options can be selected during the checkout process to meet your urgent needs.
Online Orders
Ordering online is the quickest way to get your equipment. All online orders are prioritized for fast processing at no additional cost.
Heavy Items
Please note, items like electric lift tables are shipped via truckline/freight and aren't eligible for Overnight or 2nd Day shipping.
Special Considerations
- Costs for express shipping may vary based on the manufacturer or if multiple items are ordered. For a precise quote, get in touch directly.
In summary, for faster delivery, select an express shipping option during checkout, place your order online, and consult for specific heavy items or unique order scenarios.
Where do the massage tables and chairs ship from?
Shipping Information for Massage Tables and Chairs
Our massage tables and chairs ship directly from various manufacturers across the United States. Here's a quick breakdown of the shipping origins:
- Tables and chairs from manufacturers like EarthLite, Inner Strength, Stronglite,Master Massage, and Pisces Production are shipped straight from warehouses in California.
- Custom Craftworks tables & Chairs are dispatched from Oregon.
- Oakworks products are sent out from Pennsylvania.
By shipping directly from these locations, we ensure swift delivery and lower costs, passing the savings on to you.
What delivery methods are available for heavy freight items?
Delivery Methods for Heavy Freight Items
1. Curbside Delivery
The most common delivery method for heavy freight items, such as electric lift tables, is curbside delivery. This service typically covers most areas within the 48 contiguous states. The delivery company will drop off your item at the nearest curb to your shipping address.
2. Remote Location Delivery
If you live in a remote or non-traditional location, additional arrangements might be necessary. In such cases, it's crucial to inform the shipping company beforehand. They can provide a custom shipping quote tailored to your specific needs.
Key Points to Remember:
- Timing: Standard delivery times may vary based on distance from the shipping origin.
- Accessibility: Ensure there are no hindrances like narrow streets or gates that could complicate delivery.
- Custom Quotes: For those in far-off areas, specialized quotes ensure that your delivery is both possible and cost-effective.
3. Inside Delivery (Additional Fees)
For customers who require more than curbside service, inside delivery options are often available for an additional fee. This involves the delivery team bringing the item inside your home or business.
4. White Glove Service
White glove service is the premium option, involving not just delivery, but also unpacking, assembly, and sometimes even debris removal. This is perfect for those who want a hassle-free experience.
Remember to review all available options and select the one that best suits your needs. Clear communication with the shipping company can help you avoid unexpected costs and ensure a smooth delivery process.
Payments and Security
We use safe payment processing, and do not store your card so it can't be stolen or hacked. Our payment process is top of the line, so you can rest assured that your online shopping experience is safe and secure.
