We Know, You Want It Fast! 

We would want it fast too, if we ordered something online. 

We hve run successful online stores for over 10 years, so we ship it fast to your shipping address. 

We make sure deliveries are smooth by using address verification on every shipment.

Payments and Security

We use safe payment processing, and do not store your card so it can't be stolen or hacked. Our payment process is top of the line, so you can rest assured that your online shopping experience is safe and secure.

Product FAQ's

Are ibodycare products safe for all ages?

Yes, we only use natural and safe ingredients. You can trust that we never use Parabens, GMOs, Sulfates, Hormone disruptors, biomutagens, or harmful additives. We wanted to address the concerns of our customers, so we avoid them entirely. If we use preservatives for shelf preservation, we would use the safest, least allergenic ones available.

Are ibodycare products cruelty-free? 

Yes, they are made with natural, cruelty-free, and non-GMO ingredients.

Where are ibodycare personal care products made?

All personal care products, such as lotions, balms, and masks, are made in the USA.

Do ibodycare products contain any soy-derived ingredients?

No, ibodycare products do not contain soy. We prioritize using natural ingredients that are safe and suitable for those with soy sensitivities or allergies.

Are ibodycare products free from hormone disruptors?

Yes. We are extra cautious about the additives used in our products to avoid any disruptions to pregnancy, hormone balance, or negative effects on normal hormone cycles. Our packaging is also free from biomutagens, which are BPA free.

Packaging, Shipping and Delivery FAQ's

Does ibodycare use styrofoam in their packaging materials?

No. We are committed to sustainable and eco-friendly practices. Our packaging does not include Styrofoam. Our bottles are made from recyclable plastic.

What does ibodycare offer in its Fast Ship program?

The Fast Ship program at ibodycare allows customers to purchase products that are available to ship within 24-48 hours and typically arrive within 2-8 days. For even faster delivery, combine Fast Ship items with express shipping.

Tracking shows delivered, but I don't have my package. What now?

1. Check Tracking Status: After delivery, look at the tracking information or delivery notice to find out if the driver has left your package at a different location.

2. Search Your Place: If no signature is needed, the driver might have left it in a safe place like your porch, side door, back porch, or garage. If a signature is needed, check with neighbors, the leasing office, or other people at your address.

3. Still unable to locate the package: Get in touch with the shipping company directly.

4. The package may have been stolen: Report the theft to the police. Please send us a copy of the police report at orders@ibodycare.com so we can start the claim process with the shipping company.

Where can I find more information about shipping and delivery?

You can find detailed shipping and delivery information on the Shipping and Delivery page.

Return Policy FAQ's

What is ibodycare's return policy?

If you are not completely satisfied with your purchase or encounter any issues, our Returns Page is available to help with the return process, ensuring a smooth experience.

Updates & Information FAQ's

How can I stay updated with the latest news and updates from ibodycare?

To stay informed about the latest news, updates, promotions, offers, and product releases from ibodycare, we recommend signing up for our newsletter on our website. By subscribing to our newsletter, you'll stay in the loop about everything happening at ibodycare!

How can I become an influencer for ibodycare? 

To become an influencer for ibodycare, please submit your application. We welcome passionate people who are interested in sharing their love for our products with others.

How can I be part of the affiliate program? 

To participate in the ibodycare affiliate program, please submit your application. We are looking forward to partnering with people who are eager to share their love for our products.

Where else can I get in touch with ibodycare?

You can connect with us on Facebook, Youtube, Instagram, Pinterest, and LinkedIn. Follow us to stay updated on the latest news, promotions, and exciting content from ibodycare!

Warranty FAQ's

What are the warranties offered by ibodycare?

At ibodycare, each product comes with its own specific warranty, and the terms may vary depending on the product. For detailed information, please visit our Warranty Page.

Return Information

You may return items sold and fulfilled by ibodycare.com within 30 days of delivery.   We have a satisfaction guarantee on all of our products, and want you to be completely happy with your purchase.  Let us know how we can help you!

In some cases, we may not require a return to issue a refund.  If you do return an item to us, shipping for returned items is paid by the buyer.  If you change your mind for any reason while the shipment is en route to you or is delivered, your return will be accepted and a refund issued once it is received and processed.

RETURN SHIPPING: We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) We will also be happy to send you a return label for your item. If you are returning an item that is not defective or in error, your account will be charged a small return shipping fee based on the weight of your item(s). Standard cost for most items is $5-$10 for small items, and $35-$50 for heavy items.  Return shipping costs will be based on shipping weight and dimensions.

RESTOCKING: We charge a $6 restocking fee on each return, which we waive if you choose store credit or exchange.

REFUND TIMELINE: You should expect to receive your refund within one to two weeks of giving your package to the return shipper. In many cases you will receive a refund more quickly. We will notify you via e-mail once we have received and processed the returned item.

Thanks for choosing ibodycare.com!  We appreciate your business and look forward to assisting you with your return and with future orders.

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