We Know, You Want It Fast! 

We would want it fast too, if we ordered something online. We hve run successful  online stores for over 10 years, so we ship it fast to your shipping address. We make sure deliveries are smooth by using address verification on every shipment.

How do customers confirm their order and track its status?

How to Confirm Your Order and Track Its Status

Confirming Your Order

1. Order Confirmation Email: Once you place an order, we will send you an order confirmation email almost immediately. If you don't see it in your inbox, please check your spam or junk folder.
2. Verify Order Details: It's essential to review the details in your order confirmation email carefully. Check for accuracy in item type, size, color, and dimensions.
3. Report Discrepancies: If you notice any errors or need to make changes, contact us immediately.

Common Issues with Order Confirmation

• Email Issues: If you haven't received your order confirmation, double-check the email address you provided. Alternatively, it might have been filtered into your spam or junk folder.
• Purchase Conditions: When buying online, it's understood that there may be minor cosmetic variations from the photos. These slight differences generally enhance the product’s functionality. If precise aesthetics are crucial for you, consider checking out the product in a physical store.

Tracking Your Order

1. Shipping Notification: As soon as your order ships, you'll receive an email containing your tracking number.
2. Out of Stock Items: In the rare case that an item you've ordered is out of stock, we'll reach out promptly to discuss alternative options or colors.

By following these steps, you can easily confirm your order and keep track of its status until it arrives at your doorstep.

What are the shipping time frames for different types of massage tables and chairs?

Shipping Time Frames for Massage Tables and Chairs

When ordering massage tables and chairs, it's essential to know the expected shipping time frames for different types. Here's a breakdown to help you plan accordingly:

Standard Massage Tables

For standard massage tables, shipping is typically handled by FedEx or UPS Ground. This means most packages arrive within 3-7 business days after shipment, depending on your location. Check your order confirmation for precise details.

Portable Massage Tables and Chairs

Portable items often ship faster due to their size and convenience. Most portable massage tables and chairs are expected to arrive within 2-5 business days across most regions.

Specialty and Custom-Ordered Tables

If you are ordering a specialty massage table or a custom-designed chair, the shipping time frame can be longer. These items may take anywhere from 7-14 business days, as they often require additional assembly or specific customizations before shipping.

Factors Affecting Shipping Times

• Location: Delivery times vary by region. Urban areas generally receive packages quicker than rural areas.
• Holidays and Weekends: Manufacturers do not operate on weekends or holidays, which can extend shipping times.
• Inventory Status: If an item is out of stock, you'll be notified promptly, and alternative options or colors may be suggested, potentially affecting shipment timelines.

Important Notes:

• Non-Accepted Addresses: Ensure you provide a valid residential or business address. P.O. Boxes may not and storage units are not accepted.
• Order Confirmation: Review your order confirmation immediately upon receipt to verify all details. If adjustments are needed, contact customer service promptly.
• Tracking Information: You will receive a tracking number once your order ships. Use it to monitor the shipment and estimated delivery date.

Being aware of these shipping time frames helps ensure you receive your massage tables and chairs when needed, allowing your business or personal wellness routine to proceed seamlessly.

What is the shipping policy for heavy freight items?

Shipping Policy for Heavy Freight Items

When it comes to shipping heavy freight items, our goal is to ensure your order is delivered efficiently and cost-effectively. Here’s everything you need to know about our shipping policy:

Direct Manufacturer Shipping

To expedite the shipping process and reduce costs, we ship directly from the manufacturer. This eliminates the need for additional handling through our office, saving you both time and money.

Free Shipping Exclusions

While we offer free shipping on orders over $50, this does not apply to certain locations including:

• Alaska
• Hawaii
• Coastal areas
• Remote locations

Please review the specifics below to understand if your location falls under these exclusions.

Curbside Delivery

For freight items like heavy electric lift tables, we provide curbside delivery to most locations within the 48 contiguous states. This means your item will be delivered to the nearest curb outside your address, not inside your home or office.

Remote and Unique Locations

If you reside in a remote or uniquely situated location, or are significantly distant from the shipping point of origin, please notify us. We will arrange a custom shipping quote tailored to your specific circumstances, ensuring you get the best possible service and price.

By understanding these guidelines, you can confidently place your order, knowing what to expect in terms of delivery and potential additional costs.

What should customers do if they receive a damaged product?

What Should Customers Do If They Receive a Damaged Product?

Receiving a damaged product can be frustrating. Here's a step-by-step guide on what to do:

1. Inspect Upon Delivery:

   • Before signing for your package, carefully inspect it for any visible damage.
   • Make a clear note of any damage on the delivery receipt.

2. Document the Damage:

   • Take detailed photos of the damaged item and the packaging.
   • Ensure these images clearly show the extent of the damage.

3. Contact Customer Support Promptly:

   • Email the photos and a description of the damage to our customer support team at Contact Us.
   • It's crucial to do this within five calendar days of receiving your package.

4. Retain All Packaging Materials:

   • Keep all original packaging. This is essential if the item needs to be returned.

5. Request an RMA Number:

   • If a return is necessary, you'll need a Return Merchandise Authorization (RMA) number.
   • Contact customer support to get this number before sending anything back.

6. Understand the Importance of Timeliness:

   • Reporting any damage or shortages within five days is not just a policy. Insurance regulations require it for claims to be processed.
   • Failing to notify us within this timeframe may result in an inability to refund or replace your product.

By following these steps, you help ensure a smooth and efficient process for replacing or refunding your damaged item, keeping any inconvenience to a minimum.

How does ibodycare handle damaged goods or parts during shipping?

How Does the Retailer Handle Damaged Goods or Parts During Shipping?

If you receive an order that appears damaged from shipping or has a manufacturer's defect, here's how the retailer addresses the issue:

1. Inspect Upon Delivery: When your package arrives, make sure to inspect it carefully. Note any visible damage when signing for the delivery.

2. Document the Damage: Take clear photos of the damaged item as soon as possible. These images will be necessary for processing your claim.

3. Immediate Contact: Email the retailer with the photos and a description of the damage at their customer service Contact Us page. It is crucial to do this within five calendar days of receiving the item to ensure the issue is addressed.

4. Keep Original Packaging: Retain all the original packaging materials. These may be required for any returns or exchanges.

5. Insurance Claims and Refunds: Failure to report damage within five days can nullify the possibility of filing an insurance claim, which is essential for getting a refund or replacement.

6. Return Authorization: Before shipping any item back to the retailer, you need to obtain a Return Merchandise Authorization (RMA) number. This number ensures your return is processed correctly and efficiently.

By following these steps, you help ensure a smooth process for resolving any issues with damaged goods or parts received during shipping.

What Should Customers Do If They Receive a Damaged Product?

Receiving a damaged product can be frustrating. Here's a step-by-step guide on what to do:

1. Inspect Upon Delivery:

   • Before signing for your package, carefully inspect it for any visible damage.
   • Make a clear note of any damage on the delivery receipt.

2. Document the Damage:

   • Take detailed photos of the damaged item and the packaging.
   • Ensure these images clearly show the extent of the damage.

3. Contact Customer Support Promptly:

   • Email the photos and a description of the damage to our customer support team at Contact Us.
   • It's crucial to do this within five calendar days of receiving your package.

4. Retain All Packaging Materials:

   • Keep all original packaging. This is essential if the item needs to be returned.

5. Request an RMA Number:

   • If a return is necessary, you'll need a Return Merchandise Authorization (RMA) number.
   • Contact customer support to get this number before sending anything back.

6. Understand the Importance of Timeliness:

   • Reporting any damage or shortages within five days is not just a policy. Insurance regulations require it for claims to be processed.
   • Failing to notify us within this timeframe may result in an inability to refund or replace your product.

By following these steps, you help ensure a smooth and efficient process for replacing or refunding your damaged item, keeping any inconvenience to a minimum.

Are custom-made items refundable or returnable?

Are Custom-Made Items Refundable or Returnable?

Custom-made items, including both stationary and electric lift tables, are tailored specifically to your preferences. This detailed customization means that production generally takes between 2-4 weeks, depending on the manufacturer.

Payment and Order Finality

Please note that payment is required upfront for all custom orders. Once production has commenced, orders become non-cancelable and non-refundable. This policy is in place because resources and materials are allocated immediately to create your unique table.

Custom Colors and Options

Custom colors and other specific options, including those available for portable tables from various manufacturers, also fall under this policy. Essentially, any item customized in any way is considered custom-made.

Shipping and Delivery

All custom-made stationary and electric lift tables are shipped via freight. Standard delivery includes curbside service with a complimentary liftgate. If you need inside delivery, please specify this in the notes section when ordering or follow up via email for a quote on White Glove delivery service.

In summary, due to the personalized nature of custom-made items, these purchases are both non-refundable and non-returnable once production begins.

What should customers consider about shipping costs when deciding to cancel an order?

Understanding Shipping Costs When Canceling an Order

When considering canceling an order, especially one involving heavy freight items like electric lift tables, there are several key shipping cost factors to keep in mind:

1. Delivery Type and Changes:

   • Curbside Delivery: Typically includes a complimentary liftgate service to safely lower the item to the ground.
   • Alternate Delivery Methods: Optional services such as White Glove Delivery come with their specific terms. Ensure to keep the confirmation email of any chosen delivery method for your records.

2. Notification Before Shipping:

   • Method Change: If you need to change your delivery method after placing the order, inform the seller before shipping. Not all third-party shipping companies offer additional services like front door or white glove delivery.

3. Penalties for Cancellations:

   • Additional Charges: If you decide to either not accept delivery or are unable to do so, you may incur shipping and restocking fees. These fees can add up, significantly increasing the overall cost of canceling your order.

4. Written Guarantees:

   • Documentation: Any guarantees provided by the seller should be documented in writing. Verbal agreements may not be honored, emphasizing the need for detailed written confirmations to protect your interests.

Key Actions to Take:

• Double-check Delivery Preferences: Confirm your preferred delivery method at checkout and contact the seller immediately if changes are needed.
• Keep All Confirmations: Save all email correspondence regarding delivery methods and order changes.
• Understand Potential Fees: Be fully aware of the potential fees associated with cancellation or changes in delivery after the order has been placed.

By considering these points, you can make a more informed decision about canceling an order and avoid unexpected shipping costs.

Can customers get inside delivery or installation for heavy items?

Can Customers Get Inside Delivery or Installation for Heavy Items?

Absolutely! We offer an optional service for customers needing assistance with their heavy items. This service, known as "White Glove Delivery", includes bringing the item into your home or office, unpacking, setting it up, and cleaning up any packaging materials before our team leaves.

Details of the Service:

• In-Home or Office Delivery: Our team will deliver the item right to the room of your choice.
• Setup: Professional installation ensures your item is ready for use.
• Clean-Up: We take care of all the packaging materials, leaving your space tidy.

This premium service is available at an additional cost, typically ranging from $300 to $600. To arrange for White Glove Delivery, simply send us an email after making your purchase, and we will provide you with a customized quote. Feel free to reply to your order email, as that has all of the original order details.  You can also reach out using the Contact Us page, but this may take longer as we gather the details of your order.

Process:

1. Purchase Your Item: Complete your order as usual.
2. Contact Us for a Quote: Email us by replying to your order confirmation email, indicating your interest in White Glove Delivery.
3. Schedule Delivery: Once you approve the quote, we’ll coordinate a convenient time for delivery and installation.

Enjoy the convenience of having your heavy items professionally delivered and installed, giving you peace of mind and a clutter-free setup.

What should customers do if they need their massage equipment sooner?

Need Your Massage Equipment Sooner? Here's What to Do

If you're in a rush to receive your massage equipment, there are a few options available to expedite your order.

Express Shipping Options

• 2nd Day Air: Choose in cart for faster delivery of portable massage tables and chairs.
• Overnight Delivery: Available in the cart, ensuring you get your equipment as quickly as possible.

These options can be selected during the checkout process to meet your urgent needs.

Online Orders

Ordering online is the quickest way to get your equipment. All online orders are prioritized for fast processing at no additional cost.

Heavy Items

Please note, items like electric lift tables are shipped via truckline/freight and aren't eligible for Overnight or 2nd Day shipping.

Special Considerations

• Costs for express shipping may vary based on the manufacturer or if multiple items are ordered. For a precise quote, get in touch directly.

In summary, for faster delivery, select an express shipping option during checkout, place your order online, and consult for specific heavy items or unique order scenarios.

Where do the massage tables and chairs ship from?

Shipping Information for Massage Tables and Chairs

Our massage tables and chairs ship directly from various manufacturers across the United States. Here's a quick breakdown of the shipping origins:

• Tables and chairs from manufacturers like EarthLite, Inner Strength, Stronglite,Master Massage, and Pisces Production are shipped straight from warehouses in California.
• Custom Craftworks tables & Chairs are dispatched from Oregon.
• Oakworks products are sent out from Pennsylvania.

By shipping directly from these locations, we ensure swift delivery and lower costs, passing the savings on to you.

What delivery methods are available for heavy freight items?

Delivery Methods for Heavy Freight Items

1. Curbside Delivery

The most common delivery method for heavy freight items, such as electric lift tables, is curbside delivery. This service typically covers most areas within the 48 contiguous states. The delivery company will drop off your item at the nearest curb to your shipping address.

2. Remote Location Delivery

If you live in a remote or non-traditional location, additional arrangements might be necessary. In such cases, it's crucial to inform the shipping company beforehand. They can provide a custom shipping quote tailored to your specific needs.

Key Points to Remember:

• Timing: Standard delivery times may vary based on distance from the shipping origin.
• Accessibility: Ensure there are no hindrances like narrow streets or gates that could complicate delivery.
• Custom Quotes: For those in far-off areas, specialized quotes ensure that your delivery is both possible and cost-effective.

3. Inside Delivery (Additional Fees)

For customers who require more than curbside service, inside delivery options are often available for an additional fee. This involves the delivery team bringing the item inside your home or business.

4. White Glove Service

White glove service is the premium option, involving not just delivery, but also unpacking, assembly, and sometimes even debris removal. This is perfect for those who want a hassle-free experience.

Remember to review all available options and select the one that best suits your needs. Clear communication with the shipping company can help you avoid unexpected costs and ensure a smooth delivery process.

Payments and Security

We use safe payment processing, and do not store your card so it can't be stolen or hacked. Our payment process is top of the line, so you can rest assured that your online shopping experience is safe and secure.

ibodycare Product FAQ's

Are ibodycare brand products safe for all ages?

Yes, we only use natural and safe ingredients. We never use Parabens, GMOs, Sulfates, Hormone disruptors, biomutagens, or harmful additives. If we use preservatives, they are the safest and least allergenic available.

Are ibodycare brand products cruelty-free?

Yes, they are made with natural, cruelty-free, and non-GMO ingredients.

Where are ibodycare brand personal care products made?

All personal care products, such as lotions, balms, and masks, are made in the USA.

Do ibodycare brand products contain any soy-derived ingredients?

No, ibodycare products do not contain soy. We prioritize using natural ingredients that are safe for those with soy sensitivities or allergies.

Are ibodycare products free from hormone disruptors?

Yes, we avoid additives that could disrupt hormone balance. Our packaging is also BPA free.

Customer Service FAQs

How can customers contact the retailer for assistance or to place an order?

If you need help or wish to place an order, here's how:

1. Email Us: Reach out to our customer service team at the Contact Us page. Include your Order Confirmation Number for inquiries about existing purchases.
2. Call Us: For immediate assistance, check our website for the most current contact numbers.
3. Use Our Live Chat: Utilize the live chat feature on our website for quick questions or guidance.
4. Social Media: Connect with us on Facebook, Twitter, and Instagram. Send us a direct message for assistance.

How does the retailer ensure customer protection and satisfaction?

Customer protection and satisfaction are top priorities. Here are several ways we safeguard your interests:

Established Track Record

Verify the retailer’s establishment date through ICANN WHOIS. A long-standing presence indicates stability and experience.

Vetted Products

We thoroughly vet the brands we sell to ensure quality.

Price Match Guarantee

We offer competitive pricing and may provide a price-matching guarantee.

Proven Reputation

Check customer reviews and BBB ratings for reliability indicators.

Financing Options

We offer easy-to-access financing options for significant purchases through Shop Pay. The link gir this option can be found just under the add to cart button on the product page. Paypal is also offered at checkout and often has financing options available at checkout. Thus option is based on your account with PayPal. 

Outstanding Customer Service

Our dedicated customer service team assists you before, during, and after your purchase.

Packaging, Shipping and Delivery FAQ's

Does ibodycare use styrofoam in their packaging materials?

No, we use sustainable and eco-friendly materials. Our bottles are made from recyclable plastic.

What does ibodycare offer in its Fast Ship program?

The Fast Ship program allows customers to purchase products available to ship within 24-48 hours, typically arriving within 2-8 days. Combine Fast Ship items with express shipping for faster delivery.

Tracking shows delivered, but I don't have my package. What now?

1. Check Tracking Status: Look at the tracking information to see if the driver left your package at a different location.
2. Search Your Place: The driver might have left it in a safe place like your porch, side door, or garage.
3. Still unable to locate the package: Contact the shipping company directly.
4. The package may have been stolen: Report the theft to the police and send us a copy of the police report so we can start the claim process with the shipping company. Use the Contact Us page to start your support for this issue.

Where can I find more information about shipping and delivery?

Find detailed information on the Shipping and Delivery page.

Return Policy FAQ's

What is ibodycare's return policy?

If you are not completely satisfied with your purchase, visit our Returns Page for a smooth return process.

Updates & Information FAQ's

How can I stay updated with the latest news and updates from ibodycare?

Sign up for our newsletter on our website to stay informed about news, promotions, and product releases.

How can I become an influencer for ibodycare?

Submit your application. We welcome passionate people interested in sharing their love for our products.

How can I be part of the affiliate program?

Submit your application. We look forward to partnering with people eager to share their love for our products.

Where else can I get in touch with ibodycare?

Connect with us on Facebook, YouTube, Instagram, Pinterest, and LinkedIn. Follow us to stay updated on the latest news and promotions.

Warranty FAQ's

What are the warranties offered by ibodycare?

Each product comes with its own specific warranty. For detailed information, visit our Warranty Page.

Upholstered Product FAQs

How does ibodycare handle color and aesthetic variations?

We take steps to provide accurate representations of our products:

High-Quality Images and Descriptions

• Real-Life Photos: We add pictures of our items in real-life settings, beyond standard product shots.
• Detailed Descriptions: Each product listing includes a detailed description, including color details and other key features.

Potential for Minor Variations

Despite our best efforts, minor color differences may occur due to monitor settings and lighting conditions.

Agreement to Variations

By making a purchase, you acknowledge and accept these minor aesthetic variations.

In-Person Verification

• Visit Local Retailers: Check out similar items at local stores to see the product in person before making a purchase.
• Final Sale Items: Note that some items may be final sale per manufacturer policies, so seeing these units in person can be crucial.

Safety FAQs

What are the safety and usage guidelines for the products?

Follow these guidelines to ensure safe and effective use of our products:

Usage Instructions

• Follow the Product Manual: Always use the products as outlined in the product manual.
• No Alterations: Do not alter, modify, or attempt to repair the products yourself. (Other than tightening bolts or screws properly.) Doing so will void the warranty and may result in unsafe conditions.

Warranty Considerations

• Warranty Voiding Actions: Alterations, modifications, or unauthorized repairs will void the warranty. Ensure to handle the products as per the provided guidelines.  Ask us or the manufacturer if you have any questions.
• Manufacturer Support: If the product does not meet the listed specifications, do not use it. Contact our support team for troubleshooting, or reach out to the manufacturer directly.

Safety Precautions

• Inspect Before Use: Do not use any item that appears damaged or is not functioning as intended.
• Immediate Assistance: If a product fails to operate correctly, stop using it immediately and contact our support team.

How can I ensure my product is ADA compliant?

Ensure your product meets ADA compliance by following these steps:

1. Check the Product Listing: Review the product description for mentions of ADA compliance.
2. Base Model Specifications: Note that ADA compliance is based on the base model of a product.
3. Third-Party Verification: Look for certifications or endorsements from third-party organizations.
4. Contact the Manufacturer: Directly reach out to the product manufacturer for confirmation.
5. Consult ADA Guidelines: Familiarize yourself with specific ADA requirements relevant to your product.

Payment FAQs

What financing options are available for purchasing massage tables and equipment?

Several flexible financing options are available:

Lease to Own Program

• Affordable Weekly Payments: Start with payments as low as $50 per week..
• No Credit Needed: Get pre-approved without worrying about your credit score.
• High Financing Limits: Access financing options up to $50,000.

Traditional Financing

• Bank Loans: Many banks offer personal or business loans that can cover the cost of massage tables and related equipment.
• Credit Cards: Utilize credit cards for an immediate purchase, especially those offering promotional 0% interest rates.

Third-Party Financing Services

• Shop Pay: Available for purchases up to $5000.
• PayPal: Use PayPal's payment plan options for payments in 3, 6, or 12 months.

Satisfaction Guarantee

Return policies within 30 days of purchase ensure you can buy with confidence.

Are credit card or installment fees refundable if an order is canceled?

If you decide to cancel an order that we've already processed and/or shipped, some fees are non-refundable:

• Credit or Debit Cards: A fee of 2.9% will be deducted from your refund.
• Installment Plans via Shop Pay: A fee of 5.9% will be deducted from your refund.
• Restocking: There may be s as restocking fee if your order was custom made, up to 20%. Standard restocking is $6 fir returns but iis waived if you choose store credit or purchase another item.

Cancellation and Exchange FAQs

What should customers do if they want to cancel or exchange an order?

If you need to cancel or exchange your order, follow these steps:

1. Contact Customer Service: Reach out to our customer service team within 20 days of receiving your product.
2. Return Requirements: Ensure the product is in new condition and includes all original packaging and paperwork.
3. Shipping Costs: Note that shipping charges and credit card processing fees are not refundable. If your order was eligible for free shipping, the actual shipping cost will be deducted from your refund or exchange credit.

By following these steps, you'll ensure your cancellation or exchange is handled efficiently.

What is the retailer's best price guarantee policy?

What is the Retailer's Best Price Guarantee Policy?

Our retailer's best price guarantee offers you a full six months after purchase to request a price match. To qualify, please provide proof of the lower price, such as a website link.

Here are key points of the policy:

• Eligible Items: The product must be in stock on the competitor's website.
• Eligible Competitors: Only online retail stores qualify. Stores like Costco or direct-from-manufacturer sites do not.
• Exclusions: Promotions like "buy one get one free" aren't eligible. Brands under price protection are also excluded from this guarantee.
• Site Restrictions: Liquidator and auction sites such as Overstock or eBay are not eligible.
• Requirements: The competitor must be an authorized retailer abiding by standard Minimum Advertised Price (MAP) policies.
• Total Cost: The price guarantee covers the total cost including the product price, tax, and shipping.

Note that promotional coupons can't be used in conjunction with a price match, and certain financing methods transactions are not eligible.

By meeting these conditions, you can confidently request a price match and ensure you're getting the best deal available.

Found a lower price and want us to send you an invoice to match it?

We know our community includes smart and savvy shoppers!  Give us the chance to show you excellent service at great prices, and choose ibodycare for your purchase!

How can customers qualify for the best price guarantee?

How to Qualify for Our Best Price Guarantee

Step 1: Place Your Order

Browse our website and select the item you wish to purchase. Place your order confidently, knowing that you’re already on your way to securing the best price online.

Step 2: Monitor Competitor Prices

After your purchase, keep an eye on other retail websites, including big names like Amazon, Walmart, and Target. If you find a lower price for the same item within six months of your purchase, our guarantee covers you!

Step 3: Document the Lower Price

Make sure to take a screenshot or save a link that clearly shows the competitor’s lower price. Ensure the screenshot includes the date and time, as well as all relevant product details for verification.

Step 4: Contact Us

Email our customer support at [email protected]. Include your Order Confirmation Number and the documentation of the lower price you found.

Step 5: Enjoy Your Refund

Once we verify the lower price, we will refund you the difference promptly. This ensures you always get the best deal possible, straight to your account.

Custom Orders and More

If you're having difficulty finding the item you want or need custom options, don't hesitate to contact us. Call or email our support team, and we’ll create a personalized, low-price quote just for you!

By following these easy steps, you can rest assured you’re getting the absolute best price. Any questions? Reach out to us—we’re here to help!

We hope you enjoy shopping in our store, getting great service, and joining our community of satisfied customers!