Shipping Insurance
- Expert Support! Over 30 years retail experience!
- Satisfaction Guaranteed
- Eco-Friendly & Sustainable
- Free Shipping Over $200, L48 Except Furniture
- Standard Shipping for Furniture, US L48
- Expedited Shipping Available at Checkout
- Choose Shop Pay above or PayPal at Checkout for Financing Options!
We Know, You Want It Fast!
We want our orders fast too when shopping online. With over 10 years of experience running online stores, we ensure quick delivery to your shipping address and verify every shipment to make sure it arrives smoothly.
Fast and Reliable Shipping
Here's an overview of our shipping policies:
Free Shipping
- ibodycare brand products: Free shipping on orders of $40 or more within the lower 48 states.
- Supplies & accessories: Free shipping on orders of $200 or more within the lower 48 states.
- Furniture items: Economy, standard, and express options are available at checkout.
Delivery Timeframes
- Standard orders: Most items ship within 1-4 business days.
- Custom orders: Custom items may take 1-5 weeks to ship, depending on the product.
- Express shipping: Available for most items at checkout for quicker delivery.
Tracking Your Order
After your order ships, you’ll receive an email with tracking information to monitor its progress.
Need more details? Click here for full shipping policies, including international shipping, freight, and more.
ibodycare Product FAQs
Are ibodycare brand products safe for all ages?
Yes, we only use natural and safe ingredients. We never use parabens, GMOs, sulfates, hormone disruptors, biomutagens, or harmful additives. If we use preservatives, they are the safest and least allergenic available. For more details, visit our Full FAQ Page.
Customer Service FAQs
How can I contact customer support?
You can reach out via our Contact Us page, where you'll find email and phone options for support. For immediate assistance, use our live chat feature on this website. We're always here to help!
Shipping and Delivery FAQs
What are your shipping options?
With decades of experience in e-commerce and fulfillment, we handle orders efficiently and ship quickly. Custom-made items may have a lead time, but ready-to-ship items usually ship within 24 hours. For more details, visit our Shipping and Delivery page.
Return Policy FAQs
How do I return a product?
If you're not satisfied with your purchase, our return policy provides easy steps for returns. Full details can be found on our Returns Page.
Warranty FAQs
What warranty coverage is available for the products sold by ibodycare?
Warranty coverage varies depending on the manufacturer and the specific product. Most products, including those from Body Support Systems, Custom Craftworks, Earthlite, Master Massage, and Oakworks, come with limited warranties covering defects in materials and craftsmanship. For more detailed information, please visit our Warranty Page.
Product Safety FAQs
Are ibodycare brand products free from hormone disruptors?
Yes, we avoid additives that could disrupt hormone balance. Our packaging is also BPA-free, making it safe for all ages and stages of life. For more details on safety, please visit our Full FAQ Page.
Looking for More Answers?
We have a comprehensive FAQ page that covers a wide range of topics, including custom equipment questions, tracking orders, damaged items, and much more. For the most detailed and up-to-date information, please visit our Full FAQ Page or use our live chat for immediate assistance.
What is the retailer's best price guarantee policy?
What is the Retailer's Best Price Guarantee Policy?
Our retailer's best price guarantee offers you a full six months after purchase to request a price match. To qualify, please provide proof of the lower price, such as a website link.
Here are key points of the policy:
- Eligible Items: The product must be in stock on the competitor's website.
- Eligible Competitors: Only online retail stores qualify. Stores like Costco or direct-from-manufacturer sites do not.
- Exclusions: Promotions like "buy one get one free" aren't eligible. Brands under price protection are also excluded from this guarantee.
- Site Restrictions: Liquidator and auction sites such as Overstock or eBay are not eligible.
- Requirements: The competitor must be an authorized retailer abiding by standard Minimum Advertised Price (MAP) policies.
- Total Cost: The price guarantee covers the total cost including the product price, tax, and shipping.
Note that promotional coupons can't be used in conjunction with a price match, and certain financing methods transactions are not eligible.
By meeting these conditions, you can confidently request a price match and ensure you're getting the best deal available.
Found a lower price and want us to send you an invoice to match it?
We know our community includes smart and savvy shoppers! Give us the chance to show you excellent service at great prices, and choose ibodycare for your purchase!
How can customers qualify for the best price guarantee?
How to Qualify for Our Best Price Guarantee
Step 1: Place Your Order
Browse our website and select the item you wish to purchase. Place your order confidently, knowing that you’re already on your way to securing the best price online.
Step 2: Monitor Competitor Prices
After your purchase, keep an eye on other retail websites, including big names like Amazon, Walmart, and Target. If you find a lower price for the same item within six months of your purchase, our guarantee covers you!
Step 3: Document the Lower Price
Make sure to take a screenshot or save a link that clearly shows the competitor’s lower price. Ensure the screenshot includes the date and time, as well as all relevant product details for verification.
Step 4: Contact Us
Email our customer support at [email protected]. Include your Order Confirmation Number and the documentation of the lower price you found.
Step 5: Enjoy Your Refund
Once we verify the lower price, we will refund you the difference promptly. This ensures you always get the best deal possible, straight to your account.
Custom Orders and More
If you're having difficulty finding the item you want or need custom options, don't hesitate to contact us. Call or email our support team, and we’ll create a personalized, low-price quote just for you!
By following these easy steps, you can rest assured you’re getting the absolute best price. Any questions? Reach out to us—we’re here to help!
We hope you enjoy shopping in our store, getting great service, and joining our community of satisfied customers!